Privacy Policy
At Nevloh Limited, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Nevloh Limited ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fuel delivery services, visit our website at www.nevloh.com, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Important: This policy may be updated periodically. We will notify you of any significant changes via email or through our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
Information We Collect
Personal Information
- Name and contact details (email, phone number, address)
- Business name and tax identification number (for commercial clients)
- Delivery address and location information
- Payment and billing information
- Account credentials for our online services
Automatic Information
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
- Location data when you use our mobile services
Business Information
- Fuel delivery history and preferences
- Vehicle or equipment information
- Delivery schedule and frequency
- Communication preferences
How We Use Your Information
Service Delivery
- Processing and fulfilling fuel delivery orders
- Managing your account and preferences
- Scheduling deliveries and route optimization
- Providing customer support and responding to inquiries
- Processing payments and managing billing
Business Operations
- Improving our services and website functionality
- Analyzing usage patterns and customer preferences
- Conducting market research and customer satisfaction surveys
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring security
Communication
- Sending order confirmations and delivery notifications
- Providing service updates and important information
- Marketing communications (with your consent)
- Emergency alerts and service interruptions
Information Sharing & Disclosure
We Share Information With:
- Service providers who help us deliver fuel and manage operations
- Payment processors for secure transaction handling
- Regulatory authorities as required by Jamaican law
- Business partners for joint marketing initiatives (with consent)
- Legal authorities when required by law or to protect our rights
We Do NOT:
- Sell your personal information to third parties
- Share your data for unrelated marketing purposes
- Disclose your information without legal basis or consent
Data Security
Security Measures
- Encryption of sensitive data in transit and at rest
- Secure servers and regular security audits
- Access controls and authentication protocols
- Employee training on data protection
- Regular backup and disaster recovery procedures
Your Responsibility
- Keep your account credentials confidential
- Use strong, unique passwords
- Report any security concerns immediately
- Be cautious of phishing attempts
Your Rights
You Have the Right To:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Objection: Opt-out of marketing communications
- Portability: Receive your data in a portable format
- Restriction: Request limitation of data processing
Exercising Your Rights
- Contact us at info@nevloh.com or call (876) 449-5172
- We'll respond to requests within 30 days
- Identity verification may be required
- Some requests may be subject to legal limitations
International Data Transfers
- Our services primarily operate within Jamaica
- Some service providers may be located outside Jamaica
- We ensure appropriate safeguards for international transfers
- Data transfers comply with applicable Jamaican data protection laws
Data Retention
- We retain personal data only as long as necessary
- Account information: Duration of business relationship plus 7 years
- Transaction records: As required by Jamaican tax and business laws
- Marketing data: Until you opt-out or request deletion
- Inactive accounts may be deleted after 3 years of inactivity
Third-Party Services
We Use Third-Party Services For:
- Payment processing (secure payment gateways)
- Analytics (Google Analytics, website performance)
- Customer support (email and communication tools)
- Marketing platforms (email marketing, social media)
- Cloud storage and hosting services
- Third-party services have their own privacy policies
- We carefully select partners with strong privacy practices
- Links to third-party policies are provided where applicable
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification (for significant changes)
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Questions About Our Privacy Policy?
If you have questions, concerns, or would like to exercise your privacy rights, please contact us using any of the methods below.
We aim to respond to all privacy-related inquiries within 30 days.
Contact UsBy using Nevloh Limited's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of our services immediately.